Contact Support
Get help from AULEXMED support
Use this page for product manuals, sizing questions, how-to-wear guidance, warranty, replacement parts, and other support requests.
Request details
Start with the model number.
Include the purchase country and channel. Do not include medical records or unnecessary health information.
Online intake is a local integration preview. You can always email support@aulexmed.com.
Support FAQ
Before sending your request
What information should I include when contacting support?
Include SKU, purchase platform, country, order details if available, and a short description of the question.
Can I request a missing part?
Yes. Include product SKU, missing item name if known, and clear photos of the package and product.
Are the manuals final PDFs?
Manual resources are organized by SKU. If a downloadable file is not available yet, contact support with your product model.