Product support
The right information for your model.
Start with the model number on your packaging. Review fit, instructions, care and warranty information—or request assistance.
Request product support ↓
Self-service resources
Start with the model.
The model number is the fastest route to accurate product information and avoids relying on generic instructions.
Support that stays with you
Clear guidance at every step.
Identify the model, use the correct guidance, and reach a real person when you need help.
1 · Identify your model
The number on your packaging speeds up every request.
2 · Use the correct guidance
Fit, size, care and warranty guidance for your exact model.
3 · Reach a real person
When something does not fit, the support team responds.
These are illustrative daily-use scenes. For exact instructions, refer to your model manual or contact product support.
Manual library
Confirm the model before use.
If the exact file is not listed, send the SKU to product support so the correct document can be reviewed.
Knee Braces
Adjustable Knee Brace User Manual
BL-42001
Walking Boots
Short Walking Boot User Manual
BL-52036
Ankle Braces
Ankle Support Brace User Manual
BL-52069
Product support request
Tell us what you need.
Include model, country, purchase channel and a concise description. Do not share unnecessary medical information.